Privacy Policy

Who operates this site

repair-request.com is operated by ROLP Estate LLC. We use this site to receive and handle repair requests from tenants of our properties.

What we collect

When you report a repair, we collect only what we need to fix it:

• Your name
• Your phone number and email address
• Your unit and the address of the building
• A description of the repair you are reporting
• Photos you choose to upload
• Whether you give permission for someone to enter your unit, and any notes about access, such as when you are home or whether there is an animal inside

We do not ask for your immigration status, your Social Security number, or any payment information. We do not use this site for advertising.

Why we collect it

We use this information only to handle repair requests: to understand the problem, to reach you about it, to arrange access, to send a worker, and to keep a record that the repair was reported and done. We do not use it for any other purpose.

Who sees it

Your request is seen by the building manager and by the owners of the property. We also use service providers that make the site work: a company that hosts the website, a company that stores uploaded files, and companies that send our email and text messages. These providers may handle your information only to run the service for us, and for no purpose of their own.

We may also share information if the law requires it, for example in response to a valid legal request.

We do not sell or share your personal information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising or any other marketing purpose.

Text messages to building staff

Text messages are sent only to building staff who have opted in to receive repair alerts. Tenants are not texted by this site.

• Message frequency varies with the number of repair requests.
• Message and data rates may apply.
• Reply STOP to opt out and HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Read more about staff SMS alerts.

Photos and location data

Photos taken on a phone can carry hidden location data. When you upload a photo to this site, that location data is removed before the photo is stored.

How long we keep it

Repair requests are kept as a record of the repairs made to the property, including what was reported, when, and what was done about it. We keep that record for as long as we own the property and for as long as we may need it for legal or accounting reasons.

Keeping it safe

Access to repair requests requires a staff account, and uploaded files are stored privately. No system is perfect, but we take reasonable steps to protect the information you give us.

Children

This site is meant for tenants and building staff. It is not directed to children, and we do not knowingly collect information from children.

California residents

If you live in California, you generally have the right to ask us what personal information we hold about you, to ask for a copy of it, to ask us to correct it if it is wrong, and to ask us to delete it. You also have the right not to be treated differently for exercising those rights.

Some of these rights have limits. In particular, we keep repair requests as a record of work done on the property, so we may need to keep a request even after a request to delete it. To make a request, contact us using the details below. We may need to confirm who you are before we act on it.

Changes to this policy

If we change this policy, we will post the new version on this page and update the effective date at the top.

How to contact us

Email ROLP Estate LLC at contact@repair-request.com. For a repair that cannot wait, call the building manager at 310-901-9401.

See also our Terms of Use.